Returns Policy

Unused merchandise ordered through the Alexski website may be returned for any reason within 28 days of receipt and received by us within 7 days of despatch by you. Please ensure that the merchandise is in new condition with all labels and tags attached and enclose the original invoice otherwise we will not accept the return. When your returned merchandise is received, we will credit your original payment method less shipping charges.

Please enclose your packing slip and a brief note explaining the reason for return. Please allow one or two statements tor your credit to appear.

Alexski recommends that you use a carrier such as UPS for your package, one that can provide tracking information (for your protection and to insure delivery). Alexski will not be responsible for lost, damaged, illegible or misdirected mail.

If the gloves/mittens are bought as a Christmas gift then providing they are returned unworn and in their original packaging before 10th January a credit/refund note will be issued for the full amount less shipping